Sppart
SUPPORT
Something not working? Have a question about your account or the program? Write to us.
DIRECT CONTACT
Average response: within 4 hours during business hours (9am-8pm Bogotá time, Monday to Saturday).
Message us on WhatsApp →FREQUENTLY ASKED QUESTIONS
How do I sign up for the program?
Access today is by invitation. Write to us on WhatsApp to schedule a short orientation call. When the next group opens, we notify you with priority.
I forgot my password
From the login screen, tap “Forgot my password” — we send you a recovery link by email. If it does not arrive within 5 minutes, check spam or write to us on WhatsApp.
My photo did not estimate macros correctly
The AI estimator gets it right most of the time but sometimes gets portions or uncommon dishes wrong. Edit the description to be more precise (quantity, ingredients) and/or write to your coach — they can adjust it manually.
I want to pause or close my account
Write to us on WhatsApp. We process account pauses and closures directly. If you only want to turn off the daily reminders, you can do that from your profile inside the app without closing the account.
Is the app available in other languages?
Today it is Spanish-first (Colombia / LATAM). We are evaluating adding English for users in the US in an upcoming version.
Who handles my data?
ILBG SAS (Colombia). Details in our privacy policy.
For the Apple App Store Review team:
This is the support contact page for the Sppart app (Sppartanos / Hábitos Saludables coaching program). For review-related questions, contact us at the email above with the subject line “App Review” — we respond within 24 hours. Demo credentials are provided in App Store Connect under App Review Information.
ILBG SAS, Colombia · Last updated: May 18, 2026.